Rob fixed my computer and in the end, even part of my home network. I had somehow become infected with a new kind of malware/virus that was not letting me access GMail and a number of other sites I needed for work. Rob was out the next day immediately troubleshooting. Because this was a new breed of virus it took longer than expected but Rob capped the charge at 3 hours. In the end i gave him the computer to work on over-night because I needed it ASAP. I got my computer back the next all cleaned and working faster than ever before. Highly recommend Rob, he works fast, transparent with cost and work he does and is highly ethical. Don’t hesitate to call him. Thank you again Rob!