Robert has just spent two hours sorting out a long list of accumulated issues. Apart from technical expertise Robert clearly explained what he was doing, checking as he went along that what he was proposing was ok and leaving clear written clarifications and instructions for the future. All issues were resolved. Another great feature was Robert’s willingness to be flexible with working around and communicating his arrival time to my convenience. Much appreciated… and I wouldn’t hesitate now that I’ve seen his work to use his remote access option.